Frequently Asked Questions

Detailed instructions on placing orders without registration, automatic email notifications and importing templates to help you get up and running quickly and efficiently.

How do I access the template after placing an order?

Why is it not necessary to register an account?

We firmly believe that digital tools should be frictionless. We have therefore done away with the traditional registration process, using only an email address as the sole means of receiving and updating templates.

What should I do if I haven’t received the email?

Will the template be supported in future updates?

Please check your spam folder first. If you have not received it within 5 minutes, please feel free to contact us using the contact form below, and we will resend it to you manually.

All system-level templates sold come with free lifetime updates. Whenever a new version is released, we will send a link to the latest version via the email address you provided when placing your order.

Once payment has been successfully processed, the official download and import links will be sent to your email address immediately. Simply click on the dedicated link in the email to synchronise the template to your software workspace with a single click.